We want you to feel completely confident in your purchase. If something doesn’t feel quite right, you can return eligible items within 100 days of delivery, subject to the terms below.
Returns from UK addresses are free of charge. As soon as your return request is reviewed, we’ll send you the next steps.
Eligibility
- You have 100 days from the day after you received your order to return an item if you change your mind.
- To be eligible for a return, items must be new, unused, in their original packaging and in a resaleable condition. (unless the item is faulty).
- Proof of purchase (such as an order number or receipt) is required for all returns.
· Gift vouchers are non-returnable and excluded from this policy.
Mattress Returns – Important Information
For hygiene and safety reasons, we’re unable to accept mattress returns unless the following conditions are met:
- The protective plastic seal must be intact and unopened.
- Larger rolled mattresses must not have been unrolled.
- Any mattress with opened or broken seals, or that has been unrolled, cannot be accepted for return unless it is faulty.
Return Conditions
- Please ensure items are securely packaged to avoid damage during transit.
- Items showing signs of wear, use, or missing parts may not be accepted for return.
Refunds
- Refunds will be processed once the returned item has been received and inspected.
- Refunds will be issued to the original payment method.
- Please allow up to 14 business days for refund processing after inspection.